The USHER Handbook (version 2) contents are listed below as separate sections for download as PDF files. These can be read on screen or printed as hard copy.

• 0. Table of Contents and Introduction (v2)
• 1. eBusiness Advisor (v2) - An overview of e-business advisory practice.
• 2. eBusiness Briefings:
• 2.1 Basic Internet for Business (v2) - using email and web-brochure sites effectively.
• 2.2 Business to Consumer (v2) - interactive web sites for CRM and trading.
• 2.3 Business to Business (v2) - interactive web sites for B2B trading and information exchange.
• 2.4 Regional Portals (v2) - collaboration in regional development.
• 2.5 Enterprise Models and Supply Chains (v2) - SMEs in virtual business process.
• 2.6 eMarketing (v2) - online marketing and managing customer relationships.
• 2.7 eProcurement (v2) - models for online buyers and sellers.

• 3. eBusiness Cases (v2) - selected cases illustrating key ideas for advisors (online selection).
• 4. Strategy Guidelines for SME Internet Trading (v2) - guidance for new SME-Business traders.
• 5. Advisor Materials Index - online resources on advisor practice, key e-business issues, and key texts.
• 5.1 Bibliography for eBusiness Advisors (v2) - selected texts and sources of information.
• 5.2 Online Resources for Advisor Learning (v2) - selected web sites for eBusiness advisor information.

• Annexe 1. eBusiness Support Networks (v2) - a review of business support in selected regions.
• Annexe 2. Checklists for eBusiness Advisors (v2) - sample checklists used around Europe.